FAQ

Frequently Asked Questions (FAQ)

1. Is BioThane® strong enough for a large, pulling dog?
Yes! BioThane® is incredibly strong and has a break strength of hundreds of kilos. Our SAFE Series is specifically designed for strong pullers and reactive dogs, using heavy-duty hardware to ensure maximum security.

2. Is the Auto-Lock carabiner easy to use?
Absolutely. It is designed for quick attachment but requires a specific "twist and pull" motion to open. This prevents the leash from accidentally snapping open if your dog shakes or hits the clip against something.

3. How do I clean my BioThane® gear?
One of the best things about BioThane® is that it’s waterproof and stink-proof. If it gets muddy, simply wipe it down with a damp cloth or rinse it under the tap. It will look brand new in seconds!

4. Can I request a custom length or color combination?
Definitely! Everything at DoggoZ is handmade. If you need a specific length for a training lead or a unique color mix, please send us a message through our Contact page.

5. Do you ship to my country?
We currently ship to all countries within the European Union. Shipping is free to the Netherlands and Belgium on orders over €95.

6. What is the crafting time for my order?
Because we handcraft every item specifically for you, our production time is usually 1–3 business days before we dispatch your order.